Hello everyone! My name is Jon, my friends call me Fetz.

I was recently gifted one of the beautiful Chroma Polaris synths. 

I am having an issue with the synth and I needed some help. When I turn it on, all of the LEDs on the front panel are lit. No sound when I press keys, buttons do not respond. I tried turning it off, waiting and turning it back on. This worked twice over various on/off attempts. When I was getting sound out of it, all sliders worked. I was able to change patches and modify some parameters. Some membrane buttons didn't work, but most did.

My question, is the membrane related to the boot issue? Will a new membrane install solve it? Or is that a separate issue? I have been searching through the manuals for some type of reset function to see if that will fix the problem. I learned about the Warm Reset and Reset functions, but I can't seem to use them while the synth is in the error state.

Any help, tips and feedback are greatly appreciated. The two times I was able to play it have left me in love with the Polaris. Thank you continuing support of this beautiful synth. Your time and help is greatly appreciated.

Best regards,
Fetz